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General Conditions and Privacy

Use of Cookies

The use of cookies is a common practice in most websites.

What are cookies?
"Cookies" are small software labels that are stored on your computer through the browser, retaining only information related to your preferences, not including your personal data.

What are cookies for?
Cookies serve to help determine the usefulness, interest and statistics of websites, allowing for faster and more efficient browsing, eliminating the need to repeatedly enter the same information.

What kind of cookies do we use on the website?
There are two main types of cookies: session and permanent cookies. Session cookies are temporary and only saved until the user leaves the site, so they are destroyed when the browser is closed. The information obtained serves to analyze traffic patterns, which facilitates the identification of problems. The permanent cookies are stored until you delete them manually or the expiration date expires. They are used whenever the user makes a new visit to the site for a more personalized service, adjusting the navigation to their interests.

Of these, we use cookies for various purposes. Analytical cookies are used anonymously for statistical purposes. Feature cookies store user preferences. Third-party cookies measure application success and can be used to customize buttons, menus, icons, and other graphical user interface components (called widgets).

We do not store personally identifiable information in the cookies we use. We also do not use cookies to direct advertising to our users based on their browsing, or for other advertising purposes of our own or third parties.

How can you manage cookies?
All browsers allow the user to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser. You can set cookies in the "Options" or "Preferences" menu of your browser.
Note: By disabling cookies, you can prevent certain web services from working properly, affecting, in part or in full, your website navigation.

  

Privacy Policy

This site does not automatically collect any personal information from those who visit it, thus allowing the user to navigate anonymously.


Free data provision and acceptance of this privacy policy

Any user may freely choose to provide or not their data.

The filling out of the forms on this site is understood as a voluntary introduction of data and is understood as a declaration of acceptance by the user of this privacy policy, as well as the processing and storage of such data, for the commercial purposes for which they are intended.

The data will only be disclosed to third parties if it is necessary for the commercial purposes for which they are intended, only the personal data necessary for the provision of the service in question will be provided.

For more interaction with customers this site has a comment section, filling out this form and disclosure is understood as acceptance of consent by the user of this privacy policy, as well as the processing and storage of their content.

We reserve the right to store and use the data provided by the user until the express statement of the user to request its deletion.

We only keep the data for the period necessary to fulfill the purpose for which it was collected or for further processing.

Any personal data you provide to us will be treated with the guarantees of security and confidentiality required by the Data Protection Act.

We ensure, to the best of our knowledge and belief, that the appropriate technical measures have been adapted and organized on this site to protect personal data against unauthorized accidental or illegal destruction, alteration and / or dissemination of personal data.

Any attempt to violate the database of this site will be subject to a criminal complaint, as provided in the database law and may involve civil and criminal liability.

Your data will be processed within the European Union.


Right of access and rectification of personal data

At any time, you can ask us to access the information we have about you on this site and to rectify the information if it is incorrect or incomplete.

If the treatment depends on your consent or agreement and is done by automated means, you have the right to send the personal data previously provided, in a computer readable format.

Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be required to prove your identity so as to ensure that the personal data is shared only with your cardholder.

You should be aware that in certain cases (for example, due to legal requirements) your request may not be immediately satisfied.


Right to erase data ("right to be forgotten")

The holder of the personal data has the right to request to erase his data, without undue delay, we have the obligation to erase the personal data when it applies, namely one of the following reasons:
- Personal data are no longer necessary for the purpose for which they were collected or processed;
- The holder has withdrawn his consent for the processing of data (in cases where treatment is based on consent) and there is no other basis for such treatment;
- The holder opposes the processing and there are no prevailing legitimate interests justifying the treatment.


Responsible for Data Processing

The person responsible for the processing of personal data collected and processed through this site is Portodouro - Viagens e Turismo Unipessoal, Lda. with registered address Praceta D. Nuno Álvares Pereira, nº 20 - 3º, Sala CN, 4450 - 218 Matosinhos with the Tax Identification Number:505093561, can any interested use the following contacts:  Tlf. 229 389 933 - Tlm. 914 384 479 - E-mail: info@portodouro.com 


Changes and Updates
From time to time, this Privacy Policy may change. Navigation on this site implies acceptance of this Privacy Policy, so we recommend you to have regular access to this section of the site in order to check the latest version.

 

Organization

Portodouro - Viagens e Turismo Unipessoal, Lda., VAT N.º 505093561, License RNAVT 4528/2014 DGT.

Headquarters:
Praceta D. Nuno Álvares Pereira, nº 20 - 3º Sala CN,
4450-218 Matosinhos

Store:
Rua Conde Alto Mearim, 974
4450-030 Matosinhos

Reservations

All reservations for each program must, whenever possible, be made in writing.
Reservations will only be effective after the payment of 50% of the total fare has been received. The remaining 50% no later than one week before the event. This may be paid cash at our Agency or by bank transfer, or by PayPal.

Complaints and claims

Complaints and claims will only be considered if reported by the claimant to Portodouro in writing within 5 days of the end of the service.

Cancelled, delayed or changed sailing itineraries

Portodouro retains the right to cancel, delay or change the itinerary of any voyage or program for any reason including insufficient bookings, bad weather conditions, mechanical difficulties, local strike or other reasons without penalty to Portodouro.

Train: In the programs that include train, the schedule is subject to changes by the Portuguese Railways. In case of difficulties by the Portuguese Railways arranging trains, the transfers will be made by coach.

Once reserved, the following cancellation charges are applied in case the reservation is cancelled by the client:
- 30 to 15 days prior to departure date: 50% of total reservation.
- 14 to 1 day prior to departure date: 100% of total reservation.
- no show one day of departure 100% of total reservation.

Insurance

Insurance is in full compliance with insurances required by Portuguese law.

Taxes

Prices include VAT (current legal tax rate).

Consumer Litigation Alternative

LAW N.º 144/2015 OF SEPTEMBER 8

In case of litigation, they may use the following Alternative Dispute Resolution entities:

  1. Customer Service Provider of Travel Agencies, in http://www.provedorapavt.com/
  2. Arbitration Commission of Tourism of Portugal in http://www.turismodeportugal.pt/
  3. Other Alternative Dispute Resolution Entities (RAL) available at http://www.consumidor.pt, in RAL Entities List